ASM: Edit Customer Dismissed Supply Alerts

Adaptive Service Management: Edit Customer Dismissed Supply Alerts

The Edit Customer Dismissed Supply Alerts page displays a list of all the Customer Dismissed Supply Alerts manually inserted by the user, using the Consumable Alert page.

The page may only be accessed by Administrators and Admin Dealers Users with appropriate Admin Features access from the main ASM Module page -> Alert Definitions -> Edit Customer Dismissed Supply Alerts.

In addition, this page allows the user to remove specific entries. Doing so will allow ASM to process new/existing Alerts for the selected Consumable Type of a specific Device.

The following are definitions as they apply to the Customer Dismissed Supply Alerts page:

Customer Dismissed Supply Alerts: allow the user to set which Consumable Types for a Device have been managed by the Customer and therefore Ignore All Existing and Newer Alert Events triggered for the selected Device and Consumable Types.

Higher Value Threshold: represents an additional interval to be considered when new values are received for the specified consumable. A possible scenario is when the Toner is removed, turned upside-down and then inserted again; in this case, a slightly higher value might be reported on a new consumables read cycle. This threshold helps detect a correct toner value increase by considering a higher value greater than (original value + threshold). If a higher value is detected (usually when the consumable is replaced), the consumable type for the selected device processed flag is cleared so that newer alerts can trigger for the new consumable values.

Stale Date (Max): represents the period of how long the consumable type for the selected device is marked as processed; After the stale period expires, the processed flag is automatically cleared so that newer alerts can trigger for the consumable values.

A Dismissed Supply Alert entry tells that the selected consumable type for the device is manually processed and therefore all existing or new alerts triggered for that specific consumable type and device will be ignored until the consumable level will be higher that the marked Consumable Remaining + Threshold, or until the Stale Time specified for the selected consumable has elapsed.

Removing a Managed Consumable entry has the opposite effect by releasing the selected consumable for the selected device and allowing the alert events to be triggered or processed.