AASM: Active Alerts

Adaptive Service Management: Active Alerts

The Active Alerts page displays the list of active alerts triggered by the Consumable Alert Definitions grouped by Devices. By default, when the page first loads, only the alerts triggered today are shown (field Triggered under Filter events has value 'Today' selected).

The page may only be accessed by Administrators and Admin Dealers Users with appropriate Admin Features access from the main b>ASM Module page -> Tracing -> View Active Alerts link.

This page displays a list of filtered devices with their applicable status and overview information as it pertains to the triggered action. Links on this page provide access to the applicable account, parent account or alerts pages. To view the device's Embedded Web Page, click on it's IP address.

This page contains several sections as follows:

Filter devices: Section (1) Allows you to select values for filtering the devices. The options include:

Account selection from a combo tree view which displays the hierarchy of the current logged-in dealer;

Check box for filtering the child accounts;

Combo for filtering all devices, managed or non-managed devices;

Check box for filtering devices that have previously triggered alerts or only those that are still active;

Number of devices to list per page. Values higher than 25 will affect the refresh results and overall performance.

Filter events: Section (2) Allows you to select values for filtering the active events. The options include:

Alert's Hierarchy: All or only alerts defined by the current dealer (Non-hierarchical) or only the alerts defined by the parent dealer (Dealer hierarchical);

time span period from when the alert was triggered;

the consumable name and % value and a comparison relation between that value and the value stored in the database for the consumable when the alert triggered;

Check box for filtering active alerts;

Combo box for filtering the alert status.

Expand or Collapse device info: Section (3) Pressing this button will collapse or expand all the devices shown in the table below thus making visible the related consumable alert events. Please note that if there are more than 25 devices this action can take several minutes (depending also on number of events/device).

Table filters: Section (4): After typing a value, click on the icon to display a popup menu with the applicable filters according to the data types for their respective columns.

Device headings: Section (5) This lines contains information about devices:

Account, Parent Account, Manufacturer, Model, Location, Serial number, IP Address, Local ID, ERP Equip. ID, and total number of active events;

Device events: Section (6) By expanding one (or all) of the rows shown in lines 5, the user can inspect the events that have occurred for each device (according to the filter in Section 3). The user can see:

an icon representing the alert status;

remaining consumable when the alert was most recently triggered;

name of the consumable;

when the alert occurred the first time;

when the alert occurred the last time;

elapsed time between the first and last alert occurrences;

additional info about the action(s) this alert has or will trigger.

Notes:

Displaying the information in this page can take several minutes, depending on the amount of data requested. To reduce loading times, consider narrowing the filter criteria for both devices and events.